Order Cakes On 8693034757

FAQ

When will i receive my cake?
Delivery times as per cake category:

A. Popular Cakes – within three hours from the time of order. You will receive a call before dispatch (*Delivery time may vary at peak hours)

B. Picture Cake – Min. 24 hours(NEXT DAY) from time of conforming the order between 9am-9pm

C. Kids Cake, Occasion Cake & Theme cakes -48 hrs( 2 days prior) from the time of conforming the order between 9am-9pm

We deliver cake in a time slot of 1hr, e.g. : If your order is booked from 5pm-6pm slot, we will delivery the cake any time between 5 pm to 6pm. To avoid problems or delays with delivery, please ensure that you have included your contact details and complete address, including landmark, accurate pincode of the intended recipient and the telephone number.

We only deliver to customers located within the area between Thane & Mulund .

All Products are deemed accepted upon our delivery of the Product to you or your designated recipient’s address.

For delivery in Hotels, if the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery in Hostels/PGs, the recipient needs to come to the gate of the premises to collect the delivery. The order can be handed over to security/any other responsible person or the order will be left at the reception & the order will be assumed as executed.

The delivery will NOT be redirected/ redelivered to any other address in any circumstance. If the order is supposed to surprise the recipient and the receiver should not be called before the delivery, the customer needs to call us on 8693034757at least 1 (one) hour in advance or at the time of placing the order to specify the same.

In case of Calamity , Emergency Or National Bandh we reserve the right to reschedule the delivery for another time.

where do you deliver?
We offer free home delivery in Thane & Mulund Free home delivery for 1kg cakes & above. For ½ kg cakes will be charged a minimal delivery cost of Rs 60/- Delivery outside Thane & Mulund pls. call on 8693034759 for more details.
How Can I Customise My Cake?
There is a standard garnish for all the popular flavour cakes.
For special customise / occasion cake design extra charges are applied. For a Theme Cake or a kids Birthday Cake, Kindly get in touch with our Cake Stylist at 8693034757.
Payment flow
On top right hand side you will find Pay Now option. Clicking on the option will help you with page where you have to fill in all your details. Verify all your details and proceed. You will get four options namely Debit Card, Credit Card, Net Banking and Cash Credits. Select your best payment option and proceed.
Terms & Conditions
1) The cakes shown on website are indicative. We do our best to give better result than shown. It may be possible that website actual design would vary due to different chefs working on the same design and for other reasons beyond our control.​
2) There is no return policy, once order placed and received by the customer, guardian, security guard, reception cannot be returned back at what so ever may be the condition. ​
3) To change the delivery address or delivery date, you have to call us or mail us before 24 hrs of time slot starts. ​
4) We are not responsible for non delivery of item caused due to natural calamities (fire, earthquake, strike, rains, floods, delivery vehicle failure, accidents etc.) ​
5) If the recipient is not there at his delivery address then the order will be delivered to neighbor or security guard. Still, if nobody is there to take a delivery then it would be considered as delivered. There will be no second attempt to deliver this order. ​
6) The owners of the site retains the right to refuse any order unconditionally. ​
7) All claims are subject to the jurisdiction of local Mumbai Court only in India.​
Cancellation charges & refunds
The following cancellation charges apply for orders cancelled for any reason
whatsover including Bandhs, Natural Calamities etc. ​
For cancellations on the same date of the order : 100% of the amount will be deducted.​
For cancellations a day before the date of the order : 50% of the amount will be deducted.​
For cancellations 2 days or more prior the date of order : Full refund after deducting Vat charges of 5%.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.​
​We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.​
​We will not e-mail you in the future unless you have given us your consent.​
​We will give you the chance to refuse any marketing email from us or from another trader in the future.​
​The type of information we will collect about you includes:​

Your Name​
Address​
Phone Number​
Email Address​

We will never collect sensitive information about you without your explicit consent.​
​The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.​

​The personal information which we hold will be held securely in accordance with our internal security policy and the law.​
​We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.​

If you have any questions/comments about privacy, you should contact us.